1. Introduction

Our website address is: https://sustainia.ca

Your privacy is important to us. As part of our efforts to facilitate and make your experience with the Sustainia.ca website as effective and user-friendly as possible, we may collect and use certain information you provide to us. This Privacy Policy addresses the collection, use, and disclosure of information that Sustainia may gather during your use of the website and related services. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our TERMS OF USE.

This policy applies solely to information we collect on this website and in e-mail, text and other electronic messages between you and Sustainia. It does not apply to information collected by us offline or through any other means, including on any other website operated by Sustainia or any third party (including our affiliates) that may link to or be accessible from or on https://sustainia.ca. Sustainia does not control the privacy policies of other websites to which we may provide hyperlinks. We encourage you to learn more about the online privacy and data security policies of third party websites directly from such third parties, as their policies may differ from ours.

Please review this privacy policy and the terms and conditions carefully. By submitting your information to us and by using the platform and service, Sustainia will assume that you have read, understood, and consent to the Sustainia agreement, which includes this privacy policy, the terms and conditions, and all other applicable Sustainia rules and policies. We also assume that you consent to Sustainia’s use of your information as described in the agreement, including this privacy policy. If you do not consent, you should not access or use the platform or services provided by Sustainia. This policy may change from time to time as set out later in this policy under Changes to our Privacy Policy. Your continued use of this website after we make changes is deemed to be acceptance of those changes; Please check the policy frequently for updates.

2. What personal data we collect and why we collect it

We collect several types of information from and about users of our Website, including information:

(a) by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other information that can be used to identify, describe, locate or contact you online or offline (“personal information”);

(b) that is about you but individually does not identify you, such as the contents of your comments and postings on the Website; and/or

(c) about your internet connection, the equipment you use to access our Website and usage details. We collect this information:

(i) directly from you when you provide it to us; and/or

(ii) automatically as you navigate through the site, including usage details, IP addresses and information collected through cookies.

A. Information You Provide Us

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

(a) Details of your visits to our website and other communication data and the resources that you access and use on the website; and

(b) information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our website content and to deliver a better and more personalized user experience; Including by enabling us to store information about your preferences, allowing us to customize our website according to your individual interests to recognize you when you return to sustainia.ca. The information you provide directly to us on or through sustainia.ca may include:

(a) Information provided at the time of registering to use our sustainia.ca or when requesting further services;

(b) Records and copies of your correspondence (including e-mail addresses), if you contact us;

(c) Your responses to surveys that we might ask you to complete for research purposes; (d) your search queries on sustainia.ca; and/or

(e) Details of transactions you carry out through sustainia.ca and of the fulfillment of your orders.

B. Forms

We request certain information from you through the use of forms when you apply to register for the Service. For example, when applying to register, we may ask you to enter your name; e-mail address(es); mailing address(es); and phone number(s). We may also ask for your payment information if a Shipping Fee is applied.

C. Questionnaires, Surveys & Polls

We request certain information from you through the use of surveys, polls, questionnaires when you make purchases or place sample orders or otherwise use the platform or the service. For example, we may ask you to rate your experience at sustainia.ca; enter the amount of times in which you have used the website; whether you would use the website in the future; whether you would refer the Sustainia to another architectural, design, or manufacturing entity; and whether you suggest any modifications to sustainia.ca.

D. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

E. Usage Data

Usage Data are collected automatically by our website’s servers and software. For example, because the Platform automatically collects Usage Data for all Visitors and Users, as applicable, that visit the sustainia.ca, your platform session will be tracked. You agree that we may collect and use technical data and related information, including technical information about your device, system and application software, and peripherals.

Sustainia, in some of our email messages, such as a sample order confirmation, we may also use a “click-through URL” linked to content on the website. When a user clicks onto one of these URLs, the user will pass through our server before arriving at the destination web page. Sustainia tracks this click-through data to help us determine user interest in certain subject matter and measure the effectiveness of these user communications. You can avoid being tracked in this way by not clicking text or graphic links in emails from Sustainia.

F. Messaging

The Platform provides messaging to enable Users to communicate with Sustainia support on behalf of our company. Sustainia may review communications made between users using messaging service on sustainia.ca for legitimate business purposes, including in the course of customer service investigations regarding user complaints and disputes.

G. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

E. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

F. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

G. Analytics

We automatically track certain information about visitors based upon their behavior on our site. This is purely for Google Analytics and this information is used for internal research on user demographics, interests, and behavior to better understand and serve users. This analytic data, collected via JavaScript tag in the pages of sustainia.ca and is not tied to personally identifiable information.

To support Display Advertising, the following will be used:

The Google Analytics features you’ve implemented based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting).

• Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

We are implementing Remarketing with Google Analytics, and follow the Google AdWords Interest-Based Advertising Policy and its sensitive category restrictions:

• We use Remarketing with Google Analytics to advertise online.

• Third-party vendors, including Google, show our ads on sites across the Internet.

• Our and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website.

3. Who we share your data with

Any information collected on the user of sustainia.ca may be added to our databases and used for business purposes, including for marketing and promotional purposes, for a statistical analysis of the behavior of users, as applicable, for product development, for content improvement, to study market trends and otherwise conduct analysis for business purposes, and/or to customize the content and layout of our website. If you request a password reset, your IP address will be included in the reset email.

Sustainia may use your personal information to generate anonymized or aggregated data, which we will use and disclose for our business purposes, in our sole discretion.

In addition, Sustainia will, on occasion, send emails to you about our website, product promotions, or third-party products. If you do not want to receive email from us, visit the “Opt Out” or “Unsubscribe” link at the bottom of any email sent by sustainia.ca to remove yourself from continued receipt of such email messages.

At sustainia.ca, our policy is not to share the user information we collect with third parties other than as specified below, or where a user expressly consents to our sharing of certain information with a third party. We may share user information with third parties under the following circumstances:

I. Connecting Users With Manufacturers

Sustainia.ca uses certain information provided by users in certain circumstances to connect users with Manufacturers. For example, where you have requested samples – Samples through a sample order or have otherwise “opted-in” with respect to a particular Manufacturer, Sustainia will share your information with Manufacturers and the Manufacturer may send you emails or contact you by phone or text message about the samples.

More specifically, in this context, Sustainia acts as an intermediary between Users and Manufacturers, and serves as an agent to supply samples to users on behalf of Manufacturers, and collects and provides your contact information to Manufacturers in this capacity. We work closely with certain Manufacturers and may provide information to such Manufacturers so that they can contact you and provide you with additional information about the samples. For example, we may provide information to Manufacturers for the purpose of providing you with information on goods or services we believe will be of interest to you. Accordingly, when you disclose your information to us in this context, you are also disclosing your information to the Manufacturer whose samples you have requested.

II. Affiliates, Business Partners and Vendors

We work closely with our affiliates and certain business partners and vendors, and we may provide your information to our affiliates, business partners and vendors so that they can offer or provide services to you and/or provide services to us for you. For example, we may provide your name, contact information and firm affiliation to our affiliates or business partners for the purpose of providing you with information on products or services we believe will be of interest to you, as permitted by applicable laws.

We may also employ third party companies and individuals as vendors for any of the following: to facilitate the use of sustainia.ca; to provide the website or portions of the website on our behalf; to perform related services, including without limitation, maintenance services, database management, fulfillment, web analytics, and improvement of the features or functionality; and/or to assist us in analyzing how the website and services are being used.

For I and II above, under certain circumstances, you may avoid having Sustainia share your information with its Manufacturers by not requesting samples through a sample order and not otherwise “opting-in” with respect to a Manufacturer. You may avoid having Sustainia share your information with its Manufacturers, affiliates, business partners and vendors by opting out of/unsubscribing as provided in this policy. Opting out of or unsubscribing from Sustainia’s permission to share your information with its Manufacturers, affiliates, business partners, or vendors may limit your access to products or services through sustainia.ca. For any information that was shared by Sustainia prior to your submission and/or our processing of your decision to opt out with Sustainia, you will need to contact any third parties marketing directly.

III. Promotions

From time to time, we may offer promotions through sustainia.ca that require a separate registration. By participating in such a promotion, you agree to the official rules for the promotion, which may require that you provide certain information. Information collected in connection with a promotion will be used consistently with the promotion’s official rules and this Privacy Policy.

IV. Business Transfers

As we continue to develop our business, we may buy, sell, or share assets in connection with, for example, a merger, acquisition, reorganization, sale of assets, or bankruptcy. In such transactions, information about visitors and users, as applicable, generally is often a transferred business asset. In the event that Sustainia itself or substantially all of Sustainia’s assets are acquired, information about our visitors and users, as applicable, may be one of the transferred assets.

V. Compliance With Law and Protection of Sustainia and Others

We may release information about our visitors and users, as applicable, when we believe, in our sole discretion, that release is appropriate: to comply with the law, including but not limited to, in response to a subpoena served on Sustainia; to enforce or apply the Agreement, including the Terms and Conditions and other agreements, rules, and policies; to protect the rights, property, or safety of Sustainia, our visitors or users, or others; or to prevent activity that we believe, in our sole discretion, may be or may become illegal, unethical, or legally actionable (including exchanging information about visitors or users, as applicable, with other companies and organizations for fraud protection).

VI. Aggregate Site Use Information

We may release aggregate information, including without limitation, aggregate site use information, about visitors and users to advertisers and other third parties in order to promote or describe use of the Platform and the Service.

We may also sell such aggregate information to third-parties whether or not we are selling our business as described in Subsection IV of Part 3 above; however, none of such information shall include any Personal Information about you.

VII. Working With Your Company

Because your eligibility to use the Platform and Service is based on your affiliation to our company, Sustainia may provide your usage data analytics to the company with which you have affiliated yourself (during the registration process or by updating your affiliation afterwards). This information may be provided on an aggregated basis or an individual format and may include a User’s Personal Information.

VIII. Referral Programs

From time to time, Sustainia may offer referral programs whereby approved users who receive invitations from Sustainia may share their invitations with their friends and acquaintances and earn rewards if their referrals order proceeds through sustainia.ca and other specific program requirements are met. Any referral having accessed Sustainia’s website through the program, agrees that Sustainia may disclose to his/her related referrer certain limited information regarding such referral and his/her participation in the program. In particular, Sustainia may provide a referrer with information about the status of a referral, the referral’s acceptance as approved user, and referral’s order activity (meaning, Sustainia may disclose whether the referral has made an order through Sustainia’s website but will not disclose information about the specific order of a referral), and Sustainia reserves the right to decline to provide any such information in its sole discretion. Any personal information collected, processed and used as part of the Program will be used in accordance with this Privacy Policy.

IX. Sustainia’s Opt-In / Opt-Out Policy for Use of Information

By providing an email address on the website, you agree that Sustainia may contact you in the event of a change in the Terms of Use, including this Privacy Policy; to provide you with information about any orders you have requested and any service-related notices; or to provide you with information about Sustainia’s events, invitations, promotions, or related educational information.

In addition, if you order samples, or otherwise Opt-In, we will provide your Personal Information to Manufacturers, in our capacity as agent to Manufacturers, for purposes of contacting you about the sample orders and you may be contacted by Manufacturers for this purpose, including by receiving emails, phone calls and/or text messages from Manufacturers.

For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a Sustainia user to submit or receive information, as the case may be.

We currently provide the following “Opt-Out Opportunities”:

At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from Sustainia to unsubscribe from the service.

At any time, you can contact us through director@sustainia.ca or the address or telephone number provided below to unsubscribe from the Service and opt-out of our right per your consent under the terms of this Privacy Policy to share your Personal Information.

Notwithstanding anything else in this Privacy Policy, please note that Sustainia always reserves the right to contact you in the event of a change in the Sustainia Agreement, including this Privacy Policy, or to provide you with any service related notices, including those regarding samples orders.

Privacy Rights for California & Canadian Users

In addition to the ability to utilize the Opt-Out Opportunities described above, California Users may have the right to request certain disclosure information annually from Sustainia. Such disclosure requests should be directed to:

Roman Iakoubine
9131 Keele Street Unit A4,
Vaughan, ON, L4K 0G7

For more information, please reference the Cal. Civ. Code § 1798.83, available at http://oag.ca.gov/privacy/privacy-laws. In addition, if you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Canadian Users may have the right to request access to Personal Information held by Sustainia, subject to applicable exemptions, and have the right to withdraw consent to Sustainia’s further collection, use and disclosure of Personal Information, subject to legal and contractual restrictions. Canadian users may make such requests and may register a complaint to Sustainia regarding its privacy practices by utilizing the above contact information.

X. Social Media Sites

Sustainia operates and maintains social media networking pages on websites such as Facebook, Twitter, and LinkedIn. Sustainia will, from time to time, import comments and posts from these third-party websites to the website. If you post to any of Sustainia’s social networking pages on third-party websites, you are providing information to the public and do so at your own risk. Further, Sustainia may use these postings on its website without notice or compensation to you. Please visit the privacy policies of any third party websites before posting to Sustainia’s pages there.

XI. International Transfer

By accessing and using sustainia.ca, you acknowledge and agree that Sustainia controls and operates all parts of the website from its offices in Canada and that the location of the servers on which the website and servers are located is in the Canada and we retain your Personal Information on these servers for the period during which you are registered with our website and using the services provided by sustainia.ca, and are intended exclusively for use by visitors and users located in the United States of America and Canada (the “Territory”). Unless expressly stated to the contrary, Sustainia makes no representation that sustainia.ca is appropriate or will be available for use in other locations.

If you access the website from outside the Territory, you acknowledge and agree that your information may be transferred to and maintained on computers and servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction, and that your information may be accessible to foreign law enforcement or other authorities. Your consent to the Sustainia Agreement followed by your submission of such information represents your agreement to the transfer of such information to Canada and the collection, use, and disclosure of your information in accordance with Canadian law and our Privacy Policy.

Notwithstanding the above, this service is not directed to, and is not intended to be used by, persons and entities operating outside of the territory, including, without limitation, those persons or entities in, or located within, the European union (“EU”). Mb’s grant of access to you is premised on the understanding that you are not operating outside the territory, including, without limitation, operating within the EU.

More specifically with respect to the EU, you acknowledge that Sustainia

(I) is not located in any country in the EU nor is it collecting data from any EU citizen in any country in the EU,
(ii) is not intending to market and sell to EU citizens in any country in the EU, and
(iii) is not trying to monitor the activity of any EU citizens in any country in the EU.

XII. Changing or Deleting Information

All users who have applied to register for the services on sustainia.ca or any other visitor that has provided Personal Information on the website may review, update, correct or delete any such Personal Information in their registration profile by contacting us. If you completely delete all such information, then your registration may be deactivated. We may retain an archived copy of your order history and user activity, records as required by law or for legitimate business purposes.

XIII. Security

We are very concerned with safeguarding your information. We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access. For example, we use commercially reasonable security measures such as encryption, firewalls, and secure socket layers (SSL) to protect information.

Please note that no security system is impenetrable. Accordingly, we do not guarantee the security of our databases, nor that information you supply won’t be intercepted while being transmitted to us over the Internet or other network. Any information you transmit to sustainia.ca, you do at your own risk. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting through the Platform in the most expedient time possible and without unreasonable delay, as consistent with

(i) the legitimate needs of law enforcement or
(ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

XIV. Children’s Privacy

We are committed to protecting the privacy of children. Under the terms of the Agreement, users must be at least eighteen (18) years of age to access and use the website’s services and purchase product. Any access to or use of the website by anyone under the age of eighteen (18) is unauthorized, unlicensed, and in violation of the Agreement. By using the Platform and Service, you represent and warrant that you are eighteen (18) years of age or older, and that you agree to and agree to abide by all of the terms and conditions of the Agreement. If Sustainia believes that you are under the age of eighteen (18), or that you are not old enough to consent to and be legally bound by the Agreement, Sustainia may, at any time, in its sole discretion, and with or without notice:

(i) terminate your access to or use of the Service (or any portion, aspect, or feature of them); or
(ii) delete any content or information that you have posted through the Platform.

4. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

5. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Effective Date

This Privacy Policy was created on 2021-03-06.

To view our revisions, visit: Changes to our Privacy Policy

7. Contact Information

If you have questions about this Privacy Policy or anything else regarding our use or sharing of your Personal Information or non-personal information, you can send any inquiries to us at:


Roman Iakoubine
9131 Keele Street Unit A4,
Vaughan, ON, L4K 0G7