Sustainia Returns Policy
Sustainia does not accept returns. All sales are final. We strongly recommend that you order a sample to ensure that you are getting the product you want prior to purchasing any material or product. We advise that you obtain proper measurements from a professional or certified installer (as per 3M DI NOC products). As all sales are final, under no circumstances will Sustainia be held accountable for any overages or shortages in material calculations.
Inspect your package and product immediately upon receipt – If the package is severely damaged, you may refuse acceptance of the delivery. You must contact Sustainia immediately via e-mail firstname.lastname@example.org or by telephone +1 (833) ECO-ARCH.
Any claims made after 10 business days on the receipt will not be considered. You must provide Sustainia with photos of the damaged product via e-mail so that we can authorize the return. Prior to any refunds being issued, the product will need to be returned to us for examination. The damaged product will be examined within 30 business days and we will inform you of our decision as to if a refund will be issued.
All products will be returned to Sustainia via a carrier of your choice, at your cost.
All required documents to process the return will be forwarded to you via e-mail.
Other Modifications & Cancellations
Please contact us within 24 hours of checkout should you need to cancel or modify your order.
Unless otherwise requested, orders will not be shipped for 48 hours, to allow for “buyers remorse”.
If the order has already been shipped from our warehouse or manufacturer, you will not be permitted to cancel or change your order.