Shipping Policy

Sustainia ships product orders directly to the client as per indicated lead-times, unless otherwise requested by the client during the ordering process. We provide shipping within Canada and the USA via standard ground shipping (4-10 days Canada/Mainland USA). As per our policy for standard orders, if the total amount of the order exceeds $250 CAD / USD, shipping is provided complimentary by Sustainia. If necessary due to client’s delivery request, direct product shipment from our manufacturers can be arranged. Lead-time and rates will be quoted for this service at time of order.

All shipping rates are FOB from our warehouse in Vaughan, Ontario, Canada. Applicable Canadian and mainland USA shipping rates are included in our ordering process. All prices quoted include all customs, duties & brokerage, nothing required on delivery.

Product Samples are sent via regular post and depending on your location and requested manufacturer samples type. This can take 7-10 business days for delivery and from time to time does not include tracking information with the package.

Any rates not quoted, including express shipping, will require that the client contact our client services department at:

info@sustainia.ca or +1 (833) ECO-ARCH

Please view our Terms of Service and Privacy Policy
For more information about our policies and general questions, visit our FAQ Page

 

Alternatively, You May Fill Out Our Form And One Of Our Dedicated Representatives Will Be In Touch With You As Soon As Possible